Terms and Conditions

1. Acceptance of Terms

By using BetterMe, you agree to these Terms. If you do not agree, you must not use the service.

2. Description of Service

BetterMe provides AI-assisted journaling, habit tracking, decision reflection, and spending-awareness tools for everyday personal organization and self-reflection.

The service includes:

• Event tracking (habits, decisions, spending logs, mood check-ins)
• AI-generated reflections, pattern summaries, and routine suggestions
• Visual summaries and trend analysis for personal review

3. No Professional Advice

BetterMe is not a medical, psychological, legal, or financial service.

The AI:

• Does not provide therapy, counseling, diagnosis, treatment, or emergency support
• Does not provide legal, investment, credit, tax, insurance, medical, or psychological advice
• Should not be relied on as the sole basis for high-stakes decisions

You should consult qualified professionals where appropriate.

4. AI Limitations

You acknowledge that:

• AI-generated outputs may be inaccurate, incomplete, or misleading
• Predictions and insights are probabilistic, not guarantees
• The system may misinterpret your inputs

BetterMe makes no warranties regarding accuracy or reliability.

5. User Responsibility

You are solely responsible for:

• Your decisions and actions
• How you interpret and use AI outputs
• The accuracy of the information you provide

You agree not to rely solely on the AI for critical decisions.

6. Data Collection and Use

BetterMe collects and processes:

• User inputs (e.g., diary entries, decisions, habits)
• Structured behavioral data derived from AI processing

This data is used to:

• Provide insights and predictions
• Improve the service
• Personalize user experience

All data handling is governed by our Privacy Policy.

7. Sensitive Data Disclaimer

You acknowledge that you may provide sensitive personal information.

By using the service, you consent to:

• Processing of this data by automated systems
• Storage of structured behavioral data

8. Subscriptions and Payments

Certain features require a paid Premium upgrade. Pricing is shown before checkout in the app.

• Payments are processed through third-party payment providers such as Yoco and supported app-store billing where applicable
• The current Better Me checkout uses one-time Premium payments and does not automatically renew charges from Better Me
• If recurring billing is introduced later, checkout wording and these Terms will be updated before recurring charges are enabled
• Refund requests may be submitted within 7 days by emailing support with your account email and payment reference

9. Crisis and Emergency Support

BetterMe is not an emergency response service and does not monitor user content for real-time intervention.

• If you are in immediate danger, call your local emergency number immediately
• In South Africa, you can call 112 or 10111
• You can also contact Lifeline South Africa at 0861 322 322

10. Limitation of Liability

To the fullest extent permitted by law:

BetterMe shall not be liable for:

• Any direct or indirect damages
• Emotional distress or mental health outcomes
• Financial losses
• Decisions made based on AI outputs

Use of the service is at your own risk.

11. Indemnification

You agree to indemnify and hold BetterMe harmless from any claims arising from:

• Your use of the service
• Your reliance on AI outputs
• Your violation of these Terms

12. Termination

We may suspend or terminate access if:

• You violate these Terms
• You misuse the platform

13. Changes to Terms

We may update these Terms at any time. Continued use of the service constitutes acceptance of changes.

14. Governing Law

These Terms are governed by the laws of the Republic of South Africa, unless mandatory consumer laws in your jurisdiction require otherwise.